Artists and craftspeople making a differencE

What is Frontline19?

Frontline19 is an independent UK nationwide service delivering psychological support to those who are, or have been on the frontline of Covid-19. They aim to ensure the right help is given quickly and easily, confidentially and for free.

Frontline 19 are passionate supporters of the NHS and frontline workers who are working in unprecedented times right now. Many are having to experience things that they are not prepared for. Frontline’s aim therefore is to help minimise their suffering and maximise their capacity to support others.

With a vast network of qualified psychological practitioners, they can ensure the right help is given quickly.

Frontline 19 was created primarily for hospital staff, emergency response teams, ambulance support staff, social care & care home workers, agency & bank staff across the U.K. If you are unsure if you qualify, please get in touch via their website: or email them on:

Frontline19 Support Services

Its services for NHS and frontline workers are free, confidential and simple to set up. They will match them with an experienced professional; work around their schedule where possible; emotionally support them; and provide a safe place to offload and to listen to them.

Sessions can then be provided via Zoom, Skype, FaceTime or Mobile phone.

Please get in touch via our website: or email us on:

Claire Goodwin-Fee and Ellen Waldren

Claire Goodwin-Fee and Ellen Waldren, from Kent and Grantham won the Points of Light award in June 2020. A daily award recognising outstanding individual volunteers – people who are making a change in their community.

Claire and Ellen launched ‘Frontline19’, an initiative offering mental health support to NHS workers during the pandemic, and for the aftermath.

In a personal letter to them, Prime Minister Boris Johnson said:

“I want to congratulate you on becoming the UK’s 1390th Point of Light, as part of this special series of awards to honour those who are serving others as we battle to defeat Coronavirus.

“I have a deeply personal appreciation for the enormous strains facing many of our healthcare workers as they strive so courageously to save lives.

“So I am filled with admiration for the way that you and Ellen have brought together an army of more than three thousand qualified professionals to provide them with free online counselling and support at this time.

“Frontline 19 exemplifies the very best of our country. So on behalf of the whole country, allow me to say a heartfelt thank you!”

About UK Points of Light

Points of Light are outstanding individual volunteers – people who are making a change in their community. Every week day the Prime Minister recognises an inspirational volunteer with the Daily Point of Light award.

First established by President George H. W. Bush in 1990, over 6,000 US Points of Light have been recognised in the USA. UK Points of Light was developed in partnership with the US programme and launched in the Cabinet Room at 10 Downing Street in April 2014.

Since then hundreds of people have been named Points of Light by the Prime Minister, highlighting an enormous array of innovative and inspirational volunteering across the length and breadth of Britain.

Doing everything from tackling knife crime, to supporting families of dementia patients, our UK Points of Light are fundraising, awareness raising, problem solving heroes who all had an idea they decided to make a reality. Their actions have changed lives and their stories can inspire thousands more to get involved or start their own initiatives.

Find out how to volunteer in your local community and give your time to help others here.

You can get in touch with Frontline via their website: or by email:

The Frontline19 Facebook page:

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